Return & Refund Policy – Swappee

At Swappee, we are committed to delivering quality products. Please read our Return & Refund Policy before placing your order.

Eligibility for Returns

• Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
• Return requests must be raised within 48 hours of delivery.
• An unboxing video is mandatory for all return, refund, or replacement requests.

Non-Returnable Items

• Products that are used, worn, washed, or damaged after delivery.
• Requests raised after 48 hours of delivery.
• Orders without a valid unboxing video.
• Change-of-mind returns are not accepted.

Refund Process

• Refunds will be processed within 5–7 working days after approval.
• Prepaid order refunds will be credited to the original payment method.
• COD order refunds will be processed via UPI or Bank Transfer.

Cancellation Policy

• Orders can be cancelled before dispatch only.
• Once an order is shipped, cancellation is not allowed.

Important Notes

• Swappee reserves the right to reject requests that do not meet the above conditions.
• Slight colour variations due to lighting or screen resolution are not considered defects.

Contact Us

Email: swappeestore@gmail.com
WhatsApp: +91 90612 53172
Instagram: @swappee_store